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Life Insurance Customer Satisfaction Flatlines Despite Pandemic Fears, J.D. Power Finds

Life Insurance Customer Satisfaction Flatlines Despite Pandemic Fears, J.D. Power Finds

State Farm Ranks Highest in Individual Life Insurance; Nationwide, New York Life Tie for Highest in Annuity

Even as deaths associated with COVID-19 eclipse 200,000 in the United States, consumers don’t seem motivated to buy life insurance and life insurance customers are largely apathetic toward their insurer despite some standout performances. According to the J.D. Power 2020 U.S. Life Insurance Study,SM released today, a combination of infrequent client communications and a pervasive perception of high cost and transaction complexity have suppressed consumer interest and customer satisfaction with life insurance providers.

This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20201013005142/en/

J.D. Power 2020 U.S. Life Insurance Study (Graphic: Business Wire)

“The life insurance industry has a significant perception problem because, in the throes of a pandemic, consumers naturally should be more engaged with their insurer—but they aren’t,” said Robert M. Lajdziak, senior consultant of insurance intelligence at J.D. Power. “We’ve been observing a trend for several years that customer satisfaction with life insurance companies starts declining the moment a policy is purchased and continues to decline throughout the relationship due to a lack of policyholder contact from most insurers. The fact that insurers and agents have not been able to reverse this trend during a historic global pandemic speaks to the depth of the challenge the industry faces. Life insurance providers need to dramatically ratchet up their client communications efforts and demonstrate their value to their end customers—not just to advisors and sales representatives.”

Following are some key findings of the 2020 study:

  • Life insurance customer satisfaction flat year over year: The overall customer satisfaction score for life insurance providers is 763 (on a 1,000-point scale), up just two points from 2019. Annuity customer satisfaction increases to 778, also just two points higher than in 2019.

  • Customer

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Instant analysis: Big plays power Raiders to shocking win at Kansas City

Instant analysis: Big plays power Raiders to shocking win at Kansas City

Raiders hanging with Chiefs

Charlie Riedel) / Associated Press

Las Vegas Raiders wide receiver Nelson Agholor, left, celebrates with quarterback Derek Carr after catching a 59-yard touchdown pass during the first half of an NFL football game against the Kansas City Chiefs, Sunday, Oct. 11, 2020, in Kansas City.

The Raiders notched a potentially season-defining win on Sunday, as they went into Kansas City and beat the defending Super Bowl champions, 40-32.

A look at how Las Vegas was able to pull it off:

Offense switches gears

The Raiders employed a more aggressive offensive game plan in the first half than we’ve seen from them all season, and maybe since Jon Gruden took over as head coach before the 2018 season.

Derek Carr lit the fuse with an early 46-yard completion to Henry Ruggs, setting up a field goal for the game’s first score. In the second quarter, Carr stood strong in the pocket and launched a perfect deep strike to Nelson Agholor for a 59-yard touchdown to pull Las Vegas within 14-10. Later in the half, Ruggs got single coverage on a deep post route, and Carr hit him in stride for a 72-yard score.

Aside from the scoring plays, Carr also launched a pair of deep balls to tight end Darren Waller (one resulted in a pass interference, the other in an interception) and attempted to hit fullback Alec Ingold on a wheel route. It was a completely different approach than what we’ve seen from the Gruden-Carr combo over the last three seasons, and it caught the Chiefs completely off guard.

After the first-half fireworks, the Raiders countered and went back to their more familiar, methodical approach. A 13-play, 66 yard drive ended with a 7-yard touchdown run by Josh Jacobs

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Analysis: Taking a page from authoritarians, Trump turns power of the state against political rivals

Analysis: Taking a page from authoritarians, Trump turns power of the state against political rivals

President Donald Trump’s order to his secretary of state to declassify thousands of Hillary Clinton’s emails, along with his insistence that his attorney general issue indictments against Barack Obama and Joe Biden, takes his presidency into new territory — until now, occupied by leaders with names like Putin, Xi and Erdogan.

Trump has long demanded — quite publicly, often on Twitter — that his most senior Cabinet members use the power of their office to pursue political enemies. But his appeals last week, as he trailed badly in the polls and was desperate to turn the national conversation away from the coronavirus, were so blatant that one had to look to authoritarian nations to make comparisons.

He took a step even Richard Nixon avoided in his most desperate days: openly ordering direct immediate government action against specific opponents, timed to serve his reelection campaign.

“There is essentially no precedent,” said Jack Goldsmith, who led the Justice Department’s Office of Legal Counsel under President George W. Bush and has written extensively on presidential powers. “We have a norm that developed after Watergate that presidents don’t talk about ongoing investigations, much less interfere with them.”

“It is crazy and it is unprecedented,” said Goldsmith, now a professor at Harvard Law School, “but it’s no different from what he has been saying since the beginning of his presidency. The only thing new is that he has moved from talking about it to seeming to order it.”

Trump’s vision of the presidency has always leaned to exercising the absolute powers of the chief executive, a writ-large version of the family business he presided over. “I have an Article II,” he told young adults last year at a Turning Point USA summit, referring to the section of the Constitution that deals with the president’s powers,

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Telecom Power Solutions Market will Showcase Negative Impact during 2020-2024 | Growing Investment in Telecommunication Networks to Boost Market Growth | Technavio

Telecom Power Solutions Market will Showcase Negative Impact during 2020-2024 | Growing Investment in Telecommunication Networks to Boost Market Growth | Technavio

LONDON–(BUSINESS WIRE)–Technavio has been monitoring the telecom power solutions market and it is poised to grow by USD 2.42 billion during 2020-2024, progressing at a CAGR of over 9% during the forecast period. The report offers an up-to-date analysis regarding the current market scenario, latest trends and drivers, and the overall market environment.

Technavio’s in-depth research has all your needs covered as our research reports include all foreseeable market scenarios, including pre- & post-COVID-19 analysis. We offer $1000 worth of FREE customization

The market is concentrated, and the degree of concentration will accelerate during the forecast period. Alpha Technologies Ltd., Ascot Industrial Srl, Beijing Dynamic Power Co. Ltd., Cummins Inc., Delta Electronics Inc., Eaton Corp. Plc, Huawei Investment & Holding Co. Ltd., Schneider Electric SE, Vertiv Group Crop., and ZTE Corp. are some of the major market participants. To make the most of the opportunities, market vendors should focus more on the growth prospects in the fast-growing segments, while maintaining their positions in the slow-growing segments.

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Growing investment in telecommunication networks has been instrumental in driving the growth of the market. However, the growing popularity of massive MIMO and vRAN for 5G implementation might hamper the market growth.

Technavio’s custom research reports offer detailed insights on the impact of COVID-19 at an industry level, a regional level, and subsequent supply chain operations. This customized report will also help clients keep up with new product launches in direct & indirect COVID-19 related markets, upcoming vaccines and pipeline analysis, and significant developments in vendor operations and government regulations. Download a Free Sample Report on COVID-19 Impacts

Telecom Power Solutions Market 2020-2024: Segmentation

Telecom Power

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Dr. Audrey Kunin, M.D., Chief Creative Officer Of DERMAdoctor, Shares What It Takes For Your Brand To Have Staying Power During Difficult Times

Dr. Audrey Kunin, M.D., Chief Creative Officer Of DERMAdoctor, Shares What It Takes For Your Brand To Have Staying Power During Difficult Times

One of the major challenges facing small business owners and entrepreneurs heading into Q3 of this year was figuring out how to take action and move forward in the face of uncertainty. But as we enter Q4 in what has been an undeniably complex year, it pays to take notes from those founders who have weathered many storms over the life of their companies. I recently had the pleasure of speaking with Dr. Audrey Kunin, M.D., Founder and Chief Creative Officer of DERMAdoctor, on the factors that she believes have kept her award-winning brand relevant for over 20 years, and the key to staying on top when things seem like they’re ready to blow over.

Start By Doing What’s Rarely Done

As a young girl growing up in the 60’s with two generations of salesmen ahead of her, Dr. Kunin shared that it was her family’s encouragement that allowed her to hold onto her dreams of pursuing a medical career at a time when those thoughts were totally outside the norm. “They provided great support,” she said. “And no limitations to my dream.” 

After taking a dermatology rotation during her third year of medical school at the Medical College of Ohio, Dr. Kunin says she became entranced with the vast array of what the field had to offer. But as she became more experienced in her practice as a dermatologist, Dr. Kunin recognized the overall lack of accessibility when it came to personal care. Believing that the option to consult with a licensed dermatologist should be convenient, informative, and economical, Dr. Kunin launched DERMAdoctor at the end of 1998. Starting as an e-retailer back when the idea of websites and online shopping was just starting to catch on,

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