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How Financial Services Can Enhance The Digital Customer Experience In The Pandemic Age

How Financial Services Can Enhance The Digital Customer Experience In The Pandemic Age

CEO at Urjanet, helping organizations impact people, planet and profits using our innovative cloud-based data service.

Digital transformation in banking and lending has been underway for several years, but the pace is accelerating as a result of the Covid-19 pandemic. As banks pivot from branch footprint expansion to an omni-channel strategy, the truly digital customer experience is finally here. 

To be competitive throughout the pandemic and after it, building a customer-focused, digital-first institution is a must as customer-centric banks outperform their more traditional peers. Investments in data innovation can help streamline this shift to online experiences and also yield substantial returns. One study showed that banks and credit unions that digitize processes can achieve a 20% increase in revenues and a 30% decline in expenses.

This requires not just financial services institutions but also their partners and suppliers to rethink how they leverage data and technology. My own company has had to refocus our product roadmap, service model and support tools for our financial services customers in light of the Covid-19 pandemic to deliver better digital processes. Corporately, we’ve also had to adjust how we interact with banking and lending customers, most recently shifting our annual customer conference from an in-person event in Atlanta to a series of digital events. In September, we met virtually with these industry leaders and their solution providers to hear how they are adapting to the new global circumstances with data innovation and new customer experiences.

Consumers demand simple, trustworthy experiences from financial institutions.

Customers’ expectations are rising when it comes to banking and data privacy. According to EY’s customer research, only 60% of consumers are comfortable sharing personal information with their primary financial service provider without any assurance regarding data protection and security. Features like full price transparency, hyper-personalization and clear ownership

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How Digital Technology Could Lead The ‘New Business Normal’ In Latin America

How Digital Technology Could Lead The ‘New Business Normal’ In Latin America

Managing Director & Founder of the Biz Latin Hub Group.

The most significant technological advancements that currently shape our society and economy have emerged from challenging times. The internet, for example — without which our daily life as we know it would be possible — emerged in light of the Cold War, after the United States Advanced Research Projects Agency (ARPA) and MIT scientists invented a method to prevent communications from being affected in the event of an attack.

According to the UN, a report from the Economic Commission for Latin America and the Caribbean found that the Covid-19 pandemic is expected to result in the loss of 8.5 million jobs in Latin America and the Caribbean. It has produced new realities through which life and business have managed to get ahead. Digital technology has proven to be the great ally of humanity, facilitating the adaptation of economies and businesses to the “new normal,” a term that is commonly overused and yet mostly still unknown.

Currently, I expect the technology sector in Latin America to grow considerably, as it appears to be a key solution for businesses to evolve with changing social and economic contexts brought about by this pandemic. Technology stands as an industry that could lead the region’s “new business normal.”

The digital revolution is a call for Latin American business resilience.

After governments in the region announced measures to counteract the contagion of the virus, companies of all sizes have reportedly started realizing the importance of digital technology for applications like e-commerce. Technology enables them to adapt to a new business ecosystem in which interacting with clients can no longer be the same.

As I expected, the industries of e-commerce, streaming services, online education and health, food delivery and technological financial services (fintech) have grown

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Salarius Pharmaceuticals to Present at BIO Investor Forum Digital

Salarius Pharmaceuticals to Present at BIO Investor Forum Digital

HOUSTON, Oct. 13, 2020 (GLOBE NEWSWIRE) — Salarius Pharmaceuticals, LLC, a clinical-stage oncology company targeting cancers caused by dysregulated gene expression, announced today that its Chief Executive Officer, David Arthur, will present at the BIO Investor Forum Digital conference taking place Tuesday, October 13, 2020 to Thursday, October 15, 2020. The presentation will be available on demand during the virtual event for all registered attendees.

During the presentation, Mr. Arthur will provide an overview of Salarius’ business and highlight recent corporate achievements, as well as anticipated milestones in the clinical programs for seclidemstat. Seclidemstat is a reversible LSD1 inhibitor now the subject of two Phase 1/2 clinical trials for Ewing sarcoma, a rare and deadly pediatric bone cancer, and advanced solid tumors (AST).

Details of Salarius’ presentation are as follows:

Event: BIO Investor Forum Digital
Date:  Tuesday, October 13, 2020 to Thursday, October 15, 2020
Time:  Available on Demand

Members of the Salarius management team will be available to participate in one-on-one virtual meetings with investors who are registered to attend the conference. Following the conclusion of the event, a recording of Mr. Arthur’s presentation will be available under “Events & Presentations” in the Investors section of the Company’s website at

About Salarius Pharmaceuticals

Salarius Pharmaceuticals, Inc. is a clinical-stage oncology company targeting cancers caused by dysregulated gene expression and is developing treatments for patients that need them the most. Epigenetics refers to the regulatory system that affects gene expression. Salarius’ lead candidate, seclidemstat, is currently in a Phase 1/2 clinical trial for relapsed/refractory Ewing sarcoma, for which it has received Fast Track Designation, Orphan Drug Designation and Rare Pediatric Disease Designation from the U.S. Food and Drug Administration. Salarius is also developing seclidemstat for several cancers with high unmet medical need, with a second

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Vietnam’s 2G decision paved way for digital growth

Vietnam’s 2G decision paved way for digital growth

In 1993, despite many dificulties, Vietnam decided to choose GSM (The Global System for Mobile Communication) technology for a mobile network. It was one of a few countries pioneering 2G.

The lesson about choosing the right technologies

1990 and 1991 were the years the post and telecommunications sector prepared for the acceleration period. Foreign investment increased rapidly. The demand for mobile communication services began appearing, especially in HCM City.

Vietnam’s 2G decision paved way for digital growth

At that time, the General Directorate of Post was considering bringing mobile information services to Vietnam and it contacted partners, including SingTel, Alcatel, Siemens and Ericsson, about the implementation of the plan.

In 1991-1993, GSM technology was applied in many European countries, but it was still in the process of completion, so it was still not commercialized on a large scale.

As such, Vietnam had to decide which technology would be suitable to Vietnam.

At that moment, 95-97 percent of the telecommunication networks in the world were still using analog technology. Some countries began shifting to digital technology and wanted to sell technology to Vietnam.

The leaders of the General Directorate of Post had to have many discussions to decide which way to go. And they finally decided that Vietnam needed to go straight to digital technology.

According to Mai Liem Truc, who was then the head of the general directorate, Vietnam decided to choose mobile information technology GSM.

However, the technology was facing obstacles during the commercialization process, terminal devices were still incomplete. and were expensive, up to thousands of dollars each.

Some experts suggested choosing the global mobile satellite technology. Its advantage was that it could be used everywhere in the world, though the terminals were bigger than those for other technologies.

The technology was invested in and developed in the US and Europe by power groups, including Iridium

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The case against Amazon: Key takeaways from the U.S. House antitrust report on digital markets

The case against Amazon: Key takeaways from the U.S. House antitrust report on digital markets

Amazon CEO Jeff Bezos, and the report this week from the U.S. House Judiciary Committee’s antitrust subcommittee. (GeekWire Photo Illustration)

Coming in at 451 pages, the U.S. House Judiciary Committee antitrust subcommittee’s report this week on competition in digital markets is a comprehensive summary of the ways in which Apple, Facebook, Google and Amazon capitalize on and allegedly abuse their market power to benefit themselves.

Amazon is mentioned by name 1,866 times in the report, almost twice as many times as Facebook, and second only to Google at 1,964 mentions.

The report dedicates an 83-page section to the Seattle-based e-commerce giant, informed by internal company emails, extensive market research, interviews with third-party retailers, submissions from industry groups, and testimony including the widely followed hearing this summer with Amazon CEO Jeff Bezos and others.

PREVIOUSLY: Antitrust report says Amazon has ‘monopoly power’ over sellers, company slams ‘fringe’ findings

But if you’re looking for the essence of the antitrust case against Amazon, scroll all the way down to this sentence on page 276: “Amazon’s pattern of exploiting sellers, enabled by its market dominance, raises serious competition concerns.”

There’s no shortage of supporting details for that statement, including allegations that Amazon uses third-party seller data to inform the creation of its own products; leverages information gleaned from investments in startups as competitive intelligence; compels merchants to use its fulfillment services through preferential placement in product listings; and many more allegations.

Amazon disputes many of the claims and assumptions in the report, and describes the approach taken by the antitrust subcommittee as fundamentally flawed.

“All large organizations attract the attention of regulators, and we welcome that scrutiny,” the company said in a sharply worded blog post issued shortly after the report was released this week. “But large companies are not dominant by definition, and

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